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Working with Roadside Assistance Companies


Tractor-Trailer Repair / November 27, 2019

tractor trailer roadside assistanceAre you looking for fast roadside assistance? Choosing the right mobile trailer repair company and providing them with the necessary information, including a detailed description of your location and repair needs up-front, can get you back on the road quite a bit faster. Speed the roadside repair process with these tips from the roadside service professionals at Ainsworth.

How to Speed the Roadside Trailer Repair Process & Reduce Bills

Gathering this information before calling for mobile trailer repair services can ensure a positive experience: 

  • Keep the number of a trusted mobile repair service on-hand
    Have a plan in place for breakdowns. You don’t want to be scrolling through your smartphone, wasting precious time looking for a reputable repair or towing provider. You could breakdown on a mountain road with no service. Add our number, 303-227-9363, to your ‘ICE’ list now. Our A+ BBB-rated services are trusted by drivers nationwide.
  • Specify the services you need.
    Your needs may be obvious to you, but they won’t be to a dispatcher. If you are driving large or specialty equipment, it is imperative to provide specifics to ensure the right towing equipment, parts, and tools to manage your vehicle and trailer. If the wrong truck or parts are dispatched, this will significantly increase the time it takes to get you back on the road and potentially inflate repair costs.
  • Always choose a mobile repair company with a shop.
    Though many issues can be rectified roadside, some may require specialty equipment or tools. In these cases, opting for a company with a shop can help you get back on the road faster. With Ainsworth, you never have to worry about frantically searching for repair services of towing is necessary. You can count on our ‘express lanes,’ 20,000-sq.ft. shop, and fully-stocked parts warehouse to meet even the most extensive tractor trailer repair needs, whether roadside or in-house.
  • Provide a clear description of the problem for the fastest possible service.
    Providing precise information is integral to getting back on the road faster and controlling roadside repair costs. When you make your call, be ready with:

    • Detailed directions to your vehicle location.
    • Your vehicle make, model, and description – information which is particularly important at busy fueling and weight stations.
    • Your personal contact information (cell phone), as well as contact information for your employer that will lead to an actual human in case approval for repairs is needed.
    • A detailed description of the problem, so the technician servicing your vehicle has the best chance of bringing the proper parts and tools to fix your problem the first time. This will speed your turnaround time and help you avoided added charges for parts delivery.
    • Essential tip: If there is not a safe place to perform repairs (for instance, you are stuck in the middle of an interstate lane), you need a tow truck, not mobile repairs.

 

Getting stuck roadside is stressful enough. Calling for mobile trailer repair and discovering on-arrival they’re not equipped to manage your trailer is ten-times worse. Ensure a fast return to the road with the help of Ainsworth Trailer Repair. Contact us at 303-227-9363 now or add our mobile repair services number to your mobile contacts list today.